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Frequently Asked Questions

Frequently Asked Questions

frequently asked Questions

Please feel free to contact us

Thank you very much for seeing the website of Sendo.
If you have any questions, please do not hesitate to contact us.
After confirming the reception details, we will contact you by e-mail.

Customers waiting for cancellation should inform us of the date and number of people.
When vacancy comes out, we will contact you in order of acceptance.

If there is no reply even after 48 hours or more,
In the case of a mobile address, there is a possibility that the reception refusal setting is set.
Sorry to trouble you but please contact us directly or send it again.

Inquiries on mail form

Frequently Asked Questions

【Meals / Restaurants / Bars】
Can I order additional dishes?
We also accept one dish at another charge.
Example menu
·Bungo Toriten, ¥ 1,300(2 servings)
·Shizo Naka, ¥ 1,400(2 servings)
·Bungo’s Japane…Continue reading
【Access / Parking】
I think that I will go by car on the day, but do you have a parking lot?
Parking lot is available free of charge at the back of the inn.

There is a small bridge in front of the hotel, so if you have difficulty cr…Continue reading
【Meals / Restaurants / Bars】
I will stay for 2 nights, but will dinner be the same dish?
In this facility, we change cooking of the second night by chief chef for customers who stay overnight.
【Pets】
Can you do pets lodging?
Unfortunately, we can not accommodate pets.
【Bathing / Baths】
Can you drop-in hot water?
You can also use by drop-off.
For outdoor bathing use from 10: 00 to 16: 00.
※Several times a month, for equipment inspection,
There is a da…Continue reading
【Others】
What if I want to send my luggage in advance?
If you can send your mail to the front desk,
We will keep it until the day of stay.
In that case please fill in the voucher and guests' name…Continue reading
【Hotel / Guest rooms】
Can I pay by credit card?
Approximate credit cards are available.
(Visa, Master, JCB, UC, DC, Saison, Rakuten KC, Nicos, Diners etc.)Also,
There are plan that you ca…Continue reading
【Hotel / Guest rooms】
Please tell me the amenities and facilities that are in the room.
General amenities are available.
Samue·Hairdryer·bath towel·Small towel
·We are preparing tooth brush set, razor and so on.
Also, pot·tv set…Continue reading
【Bathing / Baths】
Can I enter an outdoor bath even in the middle of the night or early in the morning?
Yes.Male and female outdoor baths can be used at any time during your stay.
【Information on surrounding area】
Are there any tourist spots nearby?
This facility is a great location for sightseeing and strolling, about 3 minutes on foot to Lake Kinrin and Mingeimura (folk craft village) …Continue reading
【Bathing / Baths】
Is there a shampoo / rinse in the bath?
Both men's and women's open-air baths,
We are preparing shampoo, rinse and body shampoo.
【Hotel / Guest rooms】
Is smoking allowed inside the facility?
Along with the enforcement of the Health Promotion Law, from April 1, 2010, the hotel will make a non-smoking place outside the room.
As you…Continue reading

Reserve·Contact us

Please feel free to contact us if you have any questions.

0977-84-4294